Handling enquiries can be a very stressful part of the job, every single one is a potential lead towards your sales, reservations, functions and events for your venue. With queries coming from various emails, online booking forms, conversations over the phone...sometimes things can get overlooked.
I've heard of and personally witnessed horror stories where patrons don't hear back from venues or when they do & show up to their booking to find that it's not in the system. Whether solely run by one person or by multiple staff members- problems will arise due to human error such as lost emails, forgotten enquiries, staff on leave or if they're no longer with the company where information gets lost in the handover process.
Say goodbye to boring ol' Excel Spreadsheets! ROLLER's new Enquiry System allows you to keep all your enquiries in one place with a form built into your website feeding directly into the inbox and functionality for your team to create new items while on the phone or from their email.
There are numerous options to sort according to enquiry date, form type (e.g. General, Vouchers, Functions, etc), search via name, email or reference number or view all enquiries segregated into the different stages of enquiries: Unread, Pending, Awaiting Deposit, Confirmed, Final Details Requested, Final Invoice Sent, Cancelled and Closed. From this, you can also easily calculate KPI's and success rates.
Other features include:
- Products can be set to your existing offerings & packages or you can create custom solutions and include add-ons all whilst checking against current availabilities.
- Reminders can be set so that you can follow up enquiries.
- Sending payment options in seconds to seal the deal.